Leading Change in Uncertain Times,  Part 2

Leading Change in Uncertain Times, Part 2

Hope you are relaxing and enjoying your Labor Day weekend.   Neutral Zone  –  Continued from last week Trust is essential; if your team trusts leadership they are more willing to follow you and move forward. If trust is missing, people may resist and want to...
Gems from ACHE Congress, Part 3

Gems from ACHE Congress, Part 3

I attended the American College of Healthcare Executives Congress in March.  Here, in tweet format are highlights, more at #ACHE2016.  Apologies as not all sources are named. Patient Safety/Patient Experience Gems Gems from Robert Wachter, MD: “What is odd is...