Gems from ACHE Congress, Part 3

September 22, 2021

I attended the American College of Healthcare Executives Congress in March. Here, in tweet format are highlights, more at #ACHE2016. Apologies as not all sources are named.Patient Safety/Patient Experience Gems

  • Gems from Robert Wachter, MD:
  • "What is odd is not that we are trying to create value. What is odd is that it's new."
  • "The vast majority of changes in healthcare are independent of the ACA."
  • When it comes to patient safety, "The main epiphany we have had is that checklists work." This took years to realize.
  • 42% of hospitals have hired a Chief Experience Officer. Up from 20% in 2013. Anthony Cirillo, MD
  • Margaret (Peggy) O'Kane CMS quality stars have significant impact on plan retention
  • "If you don't focus on the consumer, they won't focus on you." Zach Griffin, Governance Institute
  • "We used to do things TO people; now we do things WITH people."
  • "We don't miss meeting or exceeding expectations in healthcare. We miss setting them." Jake Poore
  • Keys for success: Be transparent, ease of access, patient experience, personalize experience to prove value. Rob Lazerow
  • Brand strategy 2: importance of prior experiences and hospital reputation growing with younger age groups, MD recommendation is falling.
  • To successfully engage patients, providers have to think about what's happening when patients aren't in the office." SanJay Rad, MD
  • Meaningful Use EHR's must include: gender identity, sexual orientation, race, ethnicity.
  • Providence Health motto is "Know me, care for me, ease my way" to transforming care.

Palliative Care Gems

  • Diane Meier, MD Gems:
  • On palliative care "If we don't help the family caregiver, everything we do will fail":
  • "If the problem is lack of training, the solution is training," says Dr. Meier on how to deal with dying patients.
  • Among the costliest 5% of patients, only 11% are in their last 12 months of life. Most people think the number is higher. Meier

Interesting Facts

  • Memorial Hermann only employs about 200 of their 4,000 Drs. How many do you employ? What makes the most sense for your organization?
  • Banks spend 10% on IT, 7% additional on security. Healthcare spends 3% on IT, 5% of that 3% on security. Almost 12% of breaches are caused by mistakes like opening improper emails, says CHIME's President Russell Branzell.
  • In 2015 40 million Americans had a high deductible health plan. In 2006 this number was 6 million.

Follow Joanne on Twitter @JoanneSchlosser Other NewsHave you ever taken the DISC behavioral assessment, with Rising Stars or any other leadership development professional? Remember the value of better understanding yourself and others? Rising Stars is now sending out a free weekly DISC tip each Monday morning. If you'd like to receive this beautiful photo and quick tip, please email Amy at It's a great way to start your week.Speaking, Events and TravelApril 14-16, Sedona, AZMay 13, Strategic Thinking for Healthcare Leaders, Phoenix, AZMay 26, Team Building, Healthcare Team, AZ

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