I attended the American College of Healthcare Executives Congress in March. Here, in tweet format are highlights, more at #ACHE2016. Apologies as not all sources are named.Patient Safety/Patient Experience Gems
- Gems from Robert Wachter, MD:
- "What is odd is not that we are trying to create value. What is odd is that it's new."
- "The vast majority of changes in healthcare are independent of the ACA."
- When it comes to patient safety, "The main epiphany we have had is that checklists work." This took years to realize.
- 42% of hospitals have hired a Chief Experience Officer. Up from 20% in 2013. Anthony Cirillo, MD
- Margaret (Peggy) O'Kane CMS quality stars have significant impact on plan retention
- "If you don't focus on the consumer, they won't focus on you." Zach Griffin, Governance Institute
- "We used to do things TO people; now we do things WITH people."
- "We don't miss meeting or exceeding expectations in healthcare. We miss setting them." Jake Poore
- Keys for success: Be transparent, ease of access, patient experience, personalize experience to prove value. Rob Lazerow
- Brand strategy 2: importance of prior experiences and hospital reputation growing with younger age groups, MD recommendation is falling.
- To successfully engage patients, providers have to think about what's happening when patients aren't in the office." SanJay Rad, MD
- Meaningful Use EHR's must include: gender identity, sexual orientation, race, ethnicity.
- Providence Health motto is "Know me, care for me, ease my way" to transforming care.
Palliative Care Gems
- Diane Meier, MD Gems:
- On palliative care "If we don't help the family caregiver, everything we do will fail":
- "If the problem is lack of training, the solution is training," says Dr. Meier on how to deal with dying patients.
- Among the costliest 5% of patients, only 11% are in their last 12 months of life. Most people think the number is higher. Meier
- Memorial Hermann only employs about 200 of their 4,000 Drs. How many do you employ? What makes the most sense for your organization?
- Banks spend 10% on IT, 7% additional on security. Healthcare spends 3% on IT, 5% of that 3% on security. Almost 12% of breaches are caused by mistakes like opening improper emails, says CHIME's President Russell Branzell.
- In 2015 40 million Americans had a high deductible health plan. In 2006 this number was 6 million.
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