Leadership Gems from the ACHE Congress

LEADERSHIP GEMS FROM ACHE CONGRESSMany of you loyal readers have been wondering where the Rising Stars enewsletters have gone. I’m embarrassed to admit this is the first newsletter of 2016. On the positive side, Rising Stars business has skyrocketed, so we’ve been extremely busy serving our wonderful customers.I attended the American College of Healthcare Executives Congress where my new friend Melissa Cole, FACHE encouraged me to tweet some of the best ideas. Here, in tweet format are highlights we and others shared. Apologies as not all sources are named. Today’s newsletter will focus on the Leadership gems. Stay tuned for issues over the next two weeks dealing with Change, Culture, Patients and Physicians. Those of you non-healthcare readers, will find nuggets relevant to your work as leaders.

• Anthony Armada, Senior VP/CEO of Swedish Health Services & Providence Health "Healthcare requires courageous leadership."
• Dr. Ronald Wyatt of The Joint Commission said, "When your hospital board is over 10% diverse, margins improve." Mirror your community.
• Take the time to thank your employees. There's no such thing as showing too much gratitude.
• Have a bias for action (forgiveness, not permission).
• Inspiration and fortitude--key components for executive leadership.
• An engaged, energetic, joyful clinician workforce is key to improving healthcare value.
• “Our chief want is someone who will inspire us to be what we know we could be." Ralph Waldo Emerson
• Gems from Carolyn Caldwell:
• "Women typically will put the tough issues on the table, whereas guys won't. Guys talk about it later, over golf."
• “When men show their emotions, it's called passion. When women do they are called overly emotional. Don't put up with that.”
• As women leaders, we need to be nicer to each other & make sure we're supporting each other."
• One key to rising to leadership as a woman: Promote your strategic skills instead of your soft skills.
• Know your value, don't be afraid to self-promote, let people know you're ready for next role, promote strategic skills.
• How do you create a culture of trust? Aligning compensation to value-based care, recruitment strategy, physician leadership & trust. Encouraging collaboration, break down provider/ provider and provider/admin challenges.
• “Leadership and learning are indispensable to each other." John F. Kennedy (he wasn’t there, someone quoted him.)
• Pam Thompson of AONE, “Don’t underestimate the importance of communication in leadership- how I wish someone had drilled that simple truth into me early on.”
• Use Emotional intelligence, tolerance for constant change, and data to dispel myths to provide better care.
• To enhance Executive Presence: Be Present, Be Authentic, Seek Executive Coaching, Seek Feedback.
• Project management skills are needed in healthcare leadership. Dana Richardson
• Leading by example should be more than a slogan. It is a leadership imperative in today's healthcare.
• “The role of the CEO in innovation: taking on the 'why', connect it to the person you are talking to, and it's ok to fail.” - C. Jacobson
• “A shared sense of purpose can create collective action, leading to more power and effectiveness.” Tomas León
• Memorial Hermann CEO Daniel Wolterman, ACHE gems:
• He urges change in healthcare system with the analogy of prison-provider mentality comparing hospitals to prisons: we take away clothes, privacy, and serve bad food. We can do better.
• "Look at them more as a member and a customer and not as a patient."
• How well have we connected to our customer? To manage their care? Use smart technology in home & upload into EMR.
• "People support what they create."
• Erin DuPree “When you are striving for excellence you are never done.”

Follow Joanne on Twitter @JoanneSchlosserOther NewsJoanne recently earned her FACHE, which means she is Board Certified as a Fellow in the American College of Healthcare Executives. Have you ever taken the DISC behavioral assessment, with Rising Stars or any other leadership development professional? Remember the value of better understanding yourself and others? Rising Stars is now sending out a free weekly DISC tip each Monday morning. If you’d like to receive this beautiful photo and quick tip, please email Amy at meyer2amy@gmail.com. It’s a great way to start your week. Speaking and TravelMarch 30, Healthcare Team Building Games, Phoenix, AZMarch 31, Healthcare Team Building, Phoenix, AZApril 1-4, Orange County, CAApril 5, Starting & Developing Your Healthcare Career, Phoenix, AZApril 7, Healthcare Team Building, Phoenix, AZApril 8, Leading Change in Healthcare, Phoenix, AZAbout UsJoanne Schlosser, FACHE, SPHR, MBA is President of Rising Stars LLC, a management consultant, certified coach, speaker and facilitator who works with high performing healthcare leaders and physician leaders that want to grow their career and their organization. Joanne has over ten years of healthcare experience. She taught Executive Success Skills in an MBA program, is a board certified Fellow of ACHE and serves on the Arizona Healthcare Executives Board. Joanne was Director, Talent and Organizational Effectiveness, for Banner Health for over seven years. Her responsibilities included leadership development, change management, coaching, organizational development, and serving on the Administrative Team for three hospitals.Joanne and her team have developed and delivered thousands of high content, high energy presentations, workshops and retreats nationally on a variety of leadership topics. They have served over 200 clients including Arizona Hospital and Healthcare Association, American Health Care Association/National Center for Assisted Living, Crisis Response Network, Dignity Health, Farmers Insurance, Hyatt, Indian Health Service, IPC Healthcare, Medavie Blue Cross, PolyPeptide Laboratories, Tenet Health, Walt Disney World and more.